Winter 2021 LOCKDOWN 3.0 - Yes we are open! As on online-only business we are staying open to take and despatch orders. Our office opening hours are limited (2 or 3 days per week, usually closed Fridays) but we are still aiming to despatch orders within 3 working days of receipt.
COVID SAFETY - Our stock is kept safely in our secure storeroom. We do not currently allow customer visits and therefore our stock is only handled by our staff. We regularly sanitise hands and have a face-covering policy in place within our building. The small number of returns we receive are kept in "quarantine" for 10 days before being resold.
PREVIOUS UPDATES - NOW SUPERCEDED:
November 2020 LOCKDOWN 2.0 - Yes we are open! As on online-only business we are staying open to take and despatch orders. Our office opening hours are slightly limited (3 or 4 days per week, usually closed Fridays) but we will still be aiming to despatch orders within 2 workign days of receipt.
September 2020 - The office is now open 4 days per week (Mon/Thurs) and despatching orders normally (target within 2 working days of payment). We have now reverted back to using Hermes as our primary shipping partner for UK deliveries and have been able to drop our shipping prices slightly to reflect this.
August 2020 -We are adding international (non-UK) destinations back into our shipping options. If you don't see your country listed please contact us and we will be very happy to add it or give you a quote. Unfortunately the price of shipping to some countries (notably the US, Canada, NZ & Aus) is still far higher than it was before Covid-19 and our new shipping prices have had to reflect this.
9/6/2020 - LIMITED OPENING. The website is now open for orders! Please note that we will only be despatching orders ONCE PER WEEK (usually Thurs or Fri). Your order may take upto 1 week to be processed/despatched. All UK orders are being sent via ParcelForce or Royal Mail. Although this is slightly more expensive we feel it is necessary to ensure reliable delivery at present.
Please bear with us during this transition period. Our office will only be staffed 1 day per week and therefore we can only take "off the shelf" orders - if you can order it through the website we can despatch it. Regrettably we are not currently able to search our stock or hunt down items that are not actually listed on our website.
12/5/2020 - We are still closed however are looking at a very limited re-opening in the next 2 to 3 weeks. Potentially we will be re-opening the website for new UK orders but only opening the office 1 day per week to despatch those orders. This is dependant on the courier and general situation. We will be hoping to confirm this over the next week or so.
30/4/2020 - We remain closed for the forseeable future, due to UK government coronavirus guidelines and the UK historical/military events season (which provides the bulk of our spring/summer business) being all but cancelled this year. We continue to monitor the situation and hope to reopen in the not too distant future. Stay safe!
28/3/2020 - To comply with UK government requirements to tackle the current coronavirus pandemic we have now closed our website to new orders. We will review this decision on a regular basis and hope to reopen later in the year, as the situation allows. A huge thank you to all our customers and friends. Please look after yourselves, follow guidelines and stay safe. We will see you on the other side of this!
5/3/2020 - We expect to continue taking online/website orders this week, although our office is closed. We plan to dispatch orders on Friday 27th March, after which we anticipate temporarily ceasing to trade as we will no longer be staffing our office.
24/3/2020 - Following the UK being put into stricter "lock-down" we will remain open for online orders, however we are now only packing/dispatching orders twice a week. We are not offering "express" delivery, and cannot guarantee adhering to our usual policy of dispatching orders within 2 days of receipt. We hope you will understand and accept a small delay to your order during this difficult time.
23/3/2020 - We are still here and the office is open, albeit not every day. We are working on the assumption that the UK will go into full "stay at home" lockdown by the end of this week and our officwe will then close. If/when this happens we will endeavour to despatch received orders before closing, however if this is not possible we will of course refund payment in full.
19/3/2020 - We can no longer guarantee being able to provide a UK next day delivery service as Royal Mail have now ceased their pre-13:00 next day service. We may be able to offer pre-09:00 next day, but need to confirm on an order by order basis. Please contact us if required.