T&Cs / Returns Policy
Terms of Business.
All items are sold as seen, descriptions are current and as accurate as we can make them (please note that photo colours are often difficult to capture accurately and vary between devices). Prices are subject to change without notice and replace any previously advertised information.
Returns & Refunds
We happily accept returns for items ordered online. In summary, if we have incorrectly advertised an item we will refund in full (subject to shipping cost restrictions, see 2 below). If item(s) are returned for any other reason we will refund the purchase price (excluding shipping) and will levy a small processing/returns fee to cover direct costs incurred. Details below:
Returns will be accepted subject to the following conditions:
1. Please notify us via our Returns Form or by email ([email protected]) within 14 days of delivery of goods stating your name, invoice number or item SKU and requesting a return. After this time goods will be considered sold and accepted.
2. Where items are fundamentally not as advertised a full refund will be made, including return postage costs at our basic uninsured mainland UK shipping rate. Where express, insured or international delivery was requested the full value of this will not be refunded. We will not accept liability for cost of returns sent by services more expensive than our basic uninsured rate.
3. Where items are fundamentally as advertised but you wish to return them for any other reason (e.g. doesn't fit), we will refund the original purchase price minus a processing fee of £10 for a uniform set (jacket/trousers etc advertised as a single item), and/or £5 for individual items (cap, belt etc advertised individually or as options). Postage costs in either direction will not be refunded.
4. Where goods are as described, and were despatched under our "Free Shipping" offer, £5 will be deducted from the refund to cover UK outbound shipping
5. Goods must be in the same condition as originally received, and returned to us within 14 days of you requesting the return.
6. Refunds will be made via the original payment method within 7 days of receipt of goods.
7. Any discount applied for the purchase of multiple items will not be retained in the event that any of those items are returned individually. I.e. the discount will be voided and the items invoiced at advertised prices prior to any refund being processed.
8. Goods customised, personalised, altered, or specially ordered in at customers request are not eligible for return unless incorrectly advertised. We will not refund the cost of any alterations requested, unless those alterations themselves are incorrect.
9. Under no circumstances will import taxes/duties incurred during import of orders be refunded, whatever the reason for the return of goods.
9. Footwear is not eligible for return unless incorrectly advertised.
10. Items collected from our premises (or elsewhere) should be inspected prior to acceptance, and are not eligible for return under the above terms.
Dispatch & Postage.
Goods will be packaged in suitable box(es) and/or waterproof mailing bags where appropriate and physically possible.
We endeavour to dispatch all items within 3 working days of cleared payment being received.
Goods paid for via PayPal may be despatched to the address stated in your PayPal payment if it differs from that on your order.
Goods will be dispatched via a recognised courier in the UK, with proof of postage. Delivery to Mainland UK is usually 4-5 working days after despatch but is not guaranteed. If you require a faster/guaranteed delivery please state this at checkout and we will happily arrange. An additional charge is likely to apply.
We can request the courier to leave parcels with neighbours but we will not request parcels be left in an unsecure location. If you request parcels to be left in an unsecure location or with a 3rd party, either through us or direct with the courier, we will not be held responsible for any subsequent loss or damage.
If out, the courier may leave your parcel in a dry/hidden location outside your house without us requesting it. If you do not agree to this please let us know at checkout.
We regret that Ceto cannot be held responsible for loss or damage of uninsured items in transit. Appropriate insurance for loss/damage can be selected at checkout or requested by email ([email protected]).
Ceto will not be be responsible for any consequential loss arising from late/failed delivery or damage in transit.
Please allow a maximum 14 days from despatch for delivery of your order in UK/Europe (20 days for orders outside Europe). If your order fails to arrive within this time please notify us by email ([email protected]). After this time orders will be considered to have been successfully received if not informed otherwise.
If you wish to make a claim for goods lost/damaged in transit please email [email protected] within 30 days of order despatch date, with your order/invoice number, clearly requesting you wish to make an insurance claim. We regret that no claims for goods lost/damaged in transit will be accepted after 30 days from order desptach date.
If an insurance claim for loss/damage is appropriate, Ceto undertake to re-imburse within a maximum 14 days of a claim being made and approved.
Where a "guaranteed" delivery service is used (I.e. Royal Mail Special Delivery") and delivery is late (as defined by the service provider), Ceto will refund the full value of the shipping charge. Goods may be returned under our standard refund policy.
Outside Mainland UK, if your country is not listed at Checkout, please contact us for a postage quote prior to ordering (Mainland UK excludes NI, BFPO, Highlands/Islands, Channel Islands, Isle of Wight, IoM and other locations not served by standard (non-Royal Mail) land courier services). We do ship Worldwide.
International orders will usually require a signature on receipt. We will not ship to PO Box numbers.
International shipping costs are subject to confirmation. Costs for unusually large/heavy/bulky orders sometimes vary from that calculated by the website. In these cases we will contact you prior to shipping to agree any change in costs. Of course orders may be cancelled for a full refund if shipping costs are not acceptable.
The buyer retains responsiblity for ensuring that goods purchased are allowable for import/use in your country, and for paying any costs/taxes/duties associated with importing. In the event that goods are returned by national agencies in the same condition as dispatched a credit note will be issued to the buyer for the original purchase price, minus postage and any associated costs charged to Ceto by external agencies (postal, governmental etc), and our standard processing fee (see above).
EUROPEAN UNION CUSTOMERS: Following Brexit local sales tax WILL be charged prior to delivery. Any items returned to us due to unpaid tax/duty (or nay other reason) will be refunded minus any associated direct costs incurred by us (E.g. taxes/duties. 3rd party administration fees, shipping costs etc).
Measurements & Colours
Measurements quoted are usually actual measurements, as measured by ourselves. Where label sizes exist we may also refer to these, but they may have changed since manufacture (tailoring, shrinkage etc). In addition to garment measurements we usually also provide an approximate chest/waist size as a guideline - please note this is approximate, the detailed measurements should be reviewed prior to ordering in order to ascertain suitability of garment for you. For details on how we measure sizes, please click here.
Measuring fabric is not precise. We strive to be as accurate as possible but please allow for inherent inaccuracies in measuring textiles - E.g. the method of laying a garment out, or pressure applied whilst measuring, may affect measurements by half an inch or so. Please bear this in mind when viewing measurements.
We always suggest you compare our measurements with those taken from a similar item of your own to get an idea as to how it will fit you. Please bear in mind that military uniforms are usually tailored to be snug fitting, whereas civilian items are usually made to be loose fitting - E.g. a jacket from Burton advertised as a 42" chest is likely to be considerably larger than a military 42" jacket.
Colours rendered by digital photography and viewed on different devices may vary from the original. Please be aware that photographs very rarely provide a precise rendering of the actual colours.
All items are described as accurately as possible and to the best of our knowledge and ability, however we are not infallible nor experts in every item. If you are seeking very specific items, or wish to be certain of any aspect of items you wish to purchase (age/size/wear/details of insignia/buttons/badges etc) please contact us prior to ordering to request additional information or picures. We are happy to provide as much detailed information as possible to ensure your satisfaction with any item.
Where items are sold as "sets" we cannot guarantee that all items were originally issued as such, or are of the same age, source or provenance. Where specific items are known/suspected to be reproductions or of a different period etc this is stated, however care should be taken to request additional information as required, prior to purchase, as we are unable to guarantee the authenticity of every item on sale. Items may have been altered/replaced during previous ownership. Cap badges are particularly prone to replacement with re-strikes/copies.
All items are used (unless explicitly stated otherwise) and as such a certain amount of wear/discoloration/dirt/degradation is to be assumed commensurate with age/use/storage. Where this is considered normal it may not be specifically stated in descriptions. Where specific additional defects exist they will be stated.
Minor defects/marks that are not seen externally (with internal linings, hidden areas etc) will not be mentioned unless particularly severe or seriously affecting use of the item.
Whilst we do make every effort to present items in their best light (by brushing, cleaning minor marks, replacing missing buttons/metal insignia etc) we do not make significant repairs or fundamental changes (such as adding cloth rank/trade badges, ribbons, brevets etc) unless agreed as part of the sale. We do not dry clean uniforms prior to sale - they are sold as received by us. Where items have an unusually noticeable smell or similar issue we will mention this in the product description. It should be assumed that all uniform items would benefit from a dry clean to restore "freshness".
Goods are sold for collectors/display/re-enactor purposes only, and are not intended to be used or suitable for their original purpose.
Serving Military Personnel/Reserves/Cadets
Most of our items are used and of varying ages. We descibe their condition based on civilian standards. Unless we explicitly state an item is "In-service" condition, you should assume it is not up to the standard required for serving personnel//reserves/cadets.
We do NOT warrant any items as meeting current dress regulations within any service/unit/cadet organisation. It is your responsibility to ensure what you are ordering is correct for your purposes.
Acceptance of Orders
No contract will exist between buyer and seller untill full payment has been received.
Payment can only be accepted in GBP (UK pounds sterling) and must be for the full invoiced amount.
We reserve the right to cancel/refund an order after payment if we are unable to fulfil it.
In certain circumstances, and at our discretion, we may refuse payment via PayPal/credit card. In this situation we will of course refund any payment in full.
The sale of certain items may be restricted (e.g. bladed weapons). No such items will be sold to anyone under the age of 21. Confirmation of age may be requested prior to acceptance of order, irrespective of payment status. We reserve the right not to ship items outside the UK where we consider them inappropriate for any reason.
In the event that a sale is not accepted a full refund will be made
Pricing & Availability
Due to the complexities of maintaining an electronic shop, we reserve the right to refuse and refund a sale in the unlikely event that a pricing error has occurred, or an item is no longer available.
Whilst we strive to maintain the website as accurately as possible, from to time orders are accepted for items that may have sold out or may otherwise not be immediately available or not as described. In these circumstances we will make a refund in full. or supply an alternative by agreement.